Kyoto Bike Rental — Frequently Asked Questions
Welcome to SunnyCycle Kyoto’s Bike Rental FAQ.
Find answers about our rentals, locations, and policies.
Rental and Reservation
Q1. Can I make a reservation in advance?
Yes, we accept reservations through our website. We recommend booking in advance, especially during busy seasons.
Q2. Can I rent a bike without a reservation?ke without a reservation?
Yes, walk-ins are welcome if bikes are available. However, reservations are recommended to secure availability.
Q3. What do I need to rent a bicycle?
Please show your passport. Our staff will take a photo of it for verification.
Q4. Can one person complete the rental procedure for a group?
Yes, one person can handle the procedure on behalf of the group.
Q5. Is a security deposit required?
No deposit is required. Just come and enjoy the ride.
Q6. Do your staff speak English?
Yes, our staff can assist you in English.
Q7. When and how do I pay for the rental?
Payment is made on-site before riding.
Bicycles and Equipment
Q8. Which type of bike do you recommend?
Electric bikes are the most popular choice for sightseeing in Kyoto. They make uphill rides easy and enjoyable.
Q9. What is an electric-assist bicycle?
It’s a bike with motor assistance when pedaling.
Q10. How far can electric bikes go on a full charge?
Approximately 40–60 km depending on terrain and riding style.
Q11. Can I borrow a charger if I rent an electric bike for multiple days?
Yes, chargers are available for multi-day rentals. Please request one when booking.
Q12. Are locks included with the bikes?
Yes, all bikes come with a lock.
Q13. Can I leave my luggage at the shop?
Yes, we can hold your luggage during your rental hours.
Q14. Do all bikes come with smartphone holders?
Smartphone holders are not standard but available for ¥200 per rental.
Q15. Do you have bikes for children?
Yes, we offer one type of kids’ bike.
Q16. I have two children. What are the rental options?
You can rent a kids’ bike or a tandem bike, or use a child seat on an adult bike.
Q17. Can I borrow a helmet?
Yes, helmets are available free of charge.
Q18. Can you install a child seat on a bike?
Child seats can be installed on electric bikes only.
Q19. Do the bikes have baskets?
Yes, all bikes have baskets.
Shop & Operating Hours
Q20. Are you closed on any days?
TWe are open every day. Our business hours are from 9:00 AM to 6:00 PM.
Q21. Can I rent a bike early in the morning?
If you wish to ride early in the morning, we recommend renting the bike the evening before.
Q22. Until what time can I return the bike?
Return times depend on your rental plan. Please check the details when booking.
Return and Cancellation
Q23. What is the process for returning the bike?
Please return the bike directly to our shop during your return window.
Q24. Can I extend my return time?
If you’d like to extend your rental time, please contact our staff in advance. Unauthorized extensions are not permitted.
Q25. How do I cancel a reservation?
There is no cancellation fee, but please inform us as early as possible.
Q26. Can I rent a bike on a rainy day?
Yes, you can rent even on rainy days, but we do not provide rain gear. Please prepare your own.
Insurance and Support
Q27. Is liability insurance included?
Yes, liability insurance is included with every rental.
Q28. Can I get a sightseeing map at the shop?
Yes, we provide free sightseeing maps at our shop.
Q29. Are there bike parking areas at tourist spots?
Yes, you can rent even on rainy days, but we do not provide rain gear. Please prepare your own.